Refund Policy for Suluhu
At Suluhu, customer satisfaction is our priority. If you are dissatisfied with your purchase, we offer a refund policy under specific conditions.
- Eligibility for Refund
- You may request a refund within 30 days of receiving your order if you are not satisfied with your purchase.
- Refunds will only be processed for products returned in their original, unopened condition.
- Refund Process
- To initiate a refund request, kindly contact us at hello@suluhu.ke within 30 days of receiving your order.
- Include your order number, reason for the refund request, and any pertinent information to support your claim.
- We will review your request and proceed with the refund if it aligns with the outlined criteria.
- Refund Method
- Refunds will be issued using the original payment method.
- Please allow up to 10 business days for the refund to reflect in your account.
- Exceptions
- We reserve the right to decline refund requests that do not meet the stipulated criteria or are deemed fraudulent.
For any inquiries or assistance regarding our Refund Policy, please reach out to us at hello@suluhu.ke.